Employment Opportunities

Guest Services Manager

40 hours per week, requires weekends, evenings and some holidays.

Reports to: Business Manager

Duties/Responsibilities:

Guest Services
The Guest Services Department consists of the following areas:

  1. Admissions Desk
  2. Gift Shop Sales
  3. Concessions Stand
  4. Carousel Operations
  • Recruit, interview and hire to ensure adequate staffing levels for guest services needs including volunteers in winter months
  • Train guest service employees in the various functions of their job to ensure the highest levels of customer service
  • Ensure proper cash management & handling procedures
  • Supervision and oversight of seasonal guest services staff throughout shifts during high-traffic times.
    1. Recruitment, recognition, scheduling, general training and management of guest service staff.
    2. Ensure all revenue-generating locations are kept clean, well organized and all equipment is in good repair.
    3. Maintains inventory of guest service areas, including admission desk, restrooms, concession, and gift shop and carousel pavilion.
    4. Ensure safe food service practices, complying with state and local ordinances.
    5. Assist all guest services staff with opening and closing duties and ensure check list is completed, including employee break coverage.
  • Cash Handling:
    1. Reconcile tills with staff at the end of each shift; maintain accurate records with explanations of under/overages.
    2. Run daily sales reports to create accurate bank deposits.
    3. Supply change for cash registers as needed.

Office Operations:

  • Ensure deposits are completed and change is available for weekend sales
  • Track data accurately using Microsoft excel.
  • Coordinate production of Business membership packages quarterly, ensuring they are mailed or delivered in a timely fashion.
  • Assist management with mailings, special projects, etc as requested

Requirements and considerations:

  • Retail sales and customer service experience a must.
  • Ability to problem solve and implement innovative solutions.
  • Must have the ability to communicate policies, mission and expectations of the Red River Zoo to guest service employees and volunteers.
  • Detail-oriented and strong database management skills, proficient knowledge of Microsoft Office Suite.
  • Must be available to work evenings, weekends and holidays as needed.
  • Must be able to resolve differences/problems with employees and visitors.
  • Proven and effective supervisory skills
  • Professional, positive attitude.

Send cover letter, resume and references to thezoo@rederiverzoo.org.

Seasonal Guest Service Employee

Part-time

Major Responsibility: Provides assistance in the daily operations of the Red River Zoo in guest service areas.

Reports to: Guest Services Manager or Membership Manager

Duties/Responsibilities:

Admission Sales

  • Welcomes visitors to the Red River Zoo
  • Operates cash register and reconciles sales at shift end
  • Collects admission fees and processes memberships
  • Provides information on Zoo hours, policy and programs to Zoo Visitors
  • Schedules group tours and birthday parties
  • Answers telephone inquiries and dispatches phone calls to staff
  • Maintains clean facilities in admission building and restroom

Gift Shop

  • Assists shoppers at the Wild Things Gift Shop
  • Operates cash register and reconciles sales at shift end
  • Restocks merchandise
  • Assists in periodic inventory reports
  • Maintains clean facilities in gift shop and public restrooms

Food Concession Sales

  • Prepares food for Zoo visitors in Paws for Refreshment concession building
  • Operates cash register and reconciles sales at shift end
  • Maintains adequate supplies for concession building
  • Maintains clean conditions in the concession building and around the food court area

Carousel Pavilion

  • Sells and receives ride tickets
  • Assists visitors on and off the carousel
  • Operates carousel for Zoo visitors and pavilion parties
  • Responsible for Pavilion Gift Sales and maintaining pavilion displays
  • Maintains clean conditions in Carousel Pavilion and public restrooms

Knowledge: No previous zoo or animal experience is required. Retail sales, customer service and public speaking experience is preferred, along with the ability to operate a cash register.

Requirements: Minimum age of 16 is required for Red River Zoo Employment. Must be willing to interact positively with zoo visitors, volunteers and staff. Must be able to lift and carry fifty pounds. The Red River Zoological Society is an equal opportunity employer.

Accountability: Accountable for providing quality service to Zoo visitors and assistance to staff.

To apply, please fill out the general job application form and mail to:
Red River Zoo
Attn: Guest Services Manager
4255 23rd Ave S
Fargo, ND 58104

Download Application >



Assistant Facilities Manager

This position shall receive increasing levels of responsibility as we plan for eventual promotion to the Facility Manager position at the Red River Zoo.

This position is a working assistant manager position and will involve working directly with the facilities staff to ensure proper development and maintenance of the Red River Zoo's landscaping, exhibitory, buildings and physical infrastructure. We are looking for a self-starter who demonstrates leadership potential.

Duties/Responsibilities:

Buildings and physical infrastructure

  • Ensures AZA and USDA requirements are met with regards to non animal exhibit buildings and grounds.
  • Develops and implements proper maintenance programs to ensure the longevity of zoo equipment, grounds, and buildings.
  • When necessary, assists the Facility Manager to utilizes a proficient bidding process for all projects, services, and improvements to guarantee best pricing and to ensure proper quality.
  • Prioritizes and executes completion of work orders in a timely manner.
  • Aids and assists the curator, specifically communicating necessary and regular maintenance of animal exhibits and holding areas.
  • Knowledge of modern zoological exhibit design and material.

Landscaping and grounds maintenance

  • Manages zoo grounds maintenance, insuring a high level of quality with a focus on visitor impressions and safety.
  • Ensures weeds are sprayed or managed to prevent growth.
  • Ensured water quality in ponds is maintained.
  • Coordinates daily, weekly, monthly maintenance schedule of zoo grounds to ensure a safe and productive experience for zoo guests and staff, with a focus on quality and attention to detail.
  • Develop and implement proper training programs for zoo staff to ensure safe operation and maintenance of zoo equipment.

Knowledge requirements:

  • Experience in modern construction methods and techniques
  • Proper tree and landscape maintenance methods and techniques
  • Supervisory skills to maintain a productive, efficient staff
  • Demonstrates professionalism and maturity at all times
  • Attention to quality and detail a must
  • Must demonstrate integrity and a solid work ethic

Preferred Knowledge:

  • Welding
  • Experience operating equipment such as a Bobcat or fork lift
  • Comprehensive knowledge of AZA and USDA facilities requirements
  • Farm/Ranch Maintenance
  • Experience with garden water features

To apply, send resume, cover letter with salary requirements, and three professional references to: Lisa Tate, Executive Director: director@redriverzoo.org.



Seasonal Groundskeeper

Part-time

Working in the Facilities Maintenance Department, this position keeps the Red River Zoo looking great. Estimated 20-25 hours per week. Pay is $8.00 per hour.

Duties/Responsibilities:

  • Lawn mowing
  • Weed Trimming
  • Gardening
  • Trash removal
  • Janitorial cleaning
  • Landscaping

To apply, please fill out the general job application form and mail to:
Red River Zoo
Attn: Guest Services Manager
4255 23rd Ave S
Fargo, ND 58104

Download Application >



Internships

Internships are available for motivated persons that have completed at least two years of college coursework, or college graduates seeking on the job experience.

More Information >