Red River Zoo

Privacy Policy

The Red River Zoo (RRZ) owns and operates the web site www.redriverzoo.org. RRZ recognizes the importance of protecting the privacy of the users of this web site. Except when specifically and knowingly provided by you, the web site user, RRZ collects no personally identifying information about individuals. The name, address and payment (if applicable) that the user might provide when using this web site may be processed or disclosed by RRZ as permitted under the web site’s Terms of Use, to which the user agrees to upon utilizing the information and services of www.redriverzoo.org. Information collected is for internal use only; WE DO NOT SELL OR COLLECT PERSONAL INFORMATION FOR THE USE OF OTHER PARTIES. Finally, please note that this policy applies only to www.redriverzoo.org ,and not to our sponsors’ or partners’ Web sites to which we link.

As a method of tracking the use of this web site, www.redriverzoo.org may utilize the web technology known as “cookies,” which enables RRZ to relate a visitor’s use of RRZ information to any information that the visitor may have specifically and knowingly provided to RRZ. Any such voluntarily provided identifying information, if applicable, may be used by RRZ for editorial, marketing or promotional purposes. Such identifying information, if applicable, will not be transferred to any other party unless otherwise stated at the time of collection.

RRZ only collects personally identifying information to the extent that it serves our legitimate business purposes, and RRZ will maintain appropriate safeguards to ensure the security, integrity and privacy of the information.


Security Policy

You can shop at www.redriverzoo.org with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

 

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

redriverzoo.org is registered with the Authorize.Net Verified Merchant Seal program.


Refund Policy

RRZ does not offer refunds on admission, memberships, educational programs, or special event ticket purchases. Purcahses from the Wild Things Gift Shop are refundable when the original receipt is presented within 30 days of the purchase date.


Shipping Policy

All items will ship out within two days of purchase, unless otherwise noted. We determine the most efficient shpping carrier for your order. The carriers that may be used are: U. S. Postal Service (USPS) United Parcel Service (UPS) or Federal Express.

If you are trying to estimate when a item will be delivered, please note the following:

  • Credit card authorization and verification must be received prior to processing.
  • UPS and Federal Express deliveries occur Monday through Friday, excluding holidays.
  • If you require express or 2-day shipping, please call us at 701.277.9240 for charges.

Shipping and Handling Costs

  • No taxes or shipping or handling costs will be added to membership purchase, event registration, or special event ticket purchase.
  • Shipping costs are based on USPS flat rate shipping fees.
  • Out-of-state orders from the Wild Things Gift Shop will not be charged sales tax. A 5% sales tax will be applied to all North Dakota purchases.
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